Privacy policy for Strumpor.se
Privacy policy
At strumpor.se, we care about your personal privacy and always strive to maintain a high level of data protection. In this privacy policy, we explain how we collect, use, store and protect your personal data and what rights you have under applicable data protection legislation, including the General Data Protection Regulation (GDPR).
We want you to feel safe when you shop with us or use our services. If you have any questions about how we process your personal data, you are always welcome to contact our customer service.
Personal data controller
Strumpor.se is owned by Strumplandet AB (org.nr: 559071-2005) which is the data controller for the processing of your personal data and is responsible for ensuring that the processing takes place in accordance with applicable legislation.
We process personal data that you provide to us when you:
- make a purchase on Strumpor.se
- contact our customer service
- sign up for our newsletter
- visit or use our website
- communicate with us via e-mail or other channels
What is personal data?
Personal data is information that can be directly or indirectly linked to a natural person.
Examples of personal data that we may process are
- name
- address
- telephone number
- e-mail address
- social security number (only when necessary)
- payment information
- purchase history and order information
- communication with customer service
Why do we process your personal data?
We process your personal data in order to:
Manage your purchase and fulfill contracts
In order to process your order, deliver products, handle payments and provide customer service, we need to process certain personal data.
This includes, for example:
- order processing
- delivery of products
- payment and invoicing
- complaints and returns
- customer service issues
Legal basis: Performance of contract.
Fulfilling legal obligations
We are legally obliged to store certain data, for example under the Accounting Act and other relevant legislation.
This may mean that we process data to:
- comply with requirements under the Accounting Act
- prevent fraud and abuse
- comply with official decisions or legal requirements
- manage product safety and liability
Legal basis: Legal obligation.
Marketing and newsletters
If you have actively consented, we may send you offers, promotions and information by email.
You can withdraw your consent or unsubscribe from our mailings at any time via the link in the newsletter.
Legal basis: Consent.
Secure identification
In some cases, we may need to process social security numbers for secure identification, for example when paying via Klarna and Kustom, requesting a register extract or other cases where secure verification is required.
Our policy is to always process social security numbers as restrictively as possible.
How long do we keep your personal data?
We only keep your personal data for as long as it is necessary to fulfill the purpose of the processing or as long as we are required to do so by law.
Purchase and order history
Personal data linked to purchases and orders is saved in order to handle customer service, complaints, returns and to comply with legal requirements.
Storage period:
- Up to 36 months after purchase for customer service and warranty matters.
- Up to 7 years when the data is covered by the Accounting Act.
Newsletters and marketing
If you have consented to marketing, your data will be stored until you choose to withdraw your consent or unsubscribe.
You can unsubscribe from our mailings at any time via the link in each email.
Your rights under the GDPR
You have rights under current data protection legislation. We want to make it easy for you to understand and exercise these rights.
Right of access (record extracts)
You have the right to request information about what personal data we process about you and to obtain a copy of that data.
Right to rectification
If any information about you is inaccurate or incomplete, you have the right to request that it be corrected.
Right to erasure
In some cases, you have the right to have your personal data erased, for example if the data is no longer needed for the purpose for which it was collected.
Please note that in some cases we may be required to retain certain data by law, such as the Accounting Act.
Right to restriction of processing
You have the right to request that the processing of your personal data be restricted in certain circumstances, for example while incorrect data is being investigated.
Right to object to processing
You have the right to object to the processing of personal data carried out on the basis of legitimate interest or direct marketing.
Right to withdraw consent
If the processing is based on your consent, you have the right to withdraw it at any time. Withdrawal does not affect the lawfulness of processing that took place before the consent was withdrawn.
Contact us in case of questions
If you wish to exercise any of your rights or have any questions about how we process your personal data, please contact our customer service.
To protect your personal data, we may need to verify your identity before we disclose information.
What personal data do we process?
Depending on how you use our website and services, we may process the following types of personal data:
- First and last name
- Social security number (only when necessary)
- registered address and delivery address
- Telephone number
- Email address
- Payment information
- Payment history
- Purchase history and order information
- Complaints, returns and customer issues
- Communication with customer service
- Technical information related to the use of the website
Who has access to your personal data?
Your personal data is only processed by people and companies that need the information to perform their services and fulfill our commitments to you as a customer.
We never sell your personal data to third parties.
Data processors
In order to conduct our business, we use selected partners and service providers who process personal data on our behalf, so-called data processors.
They can help us with, for example
- Deliveries and transportation (logistics companies and shipping partners)
- Payment solutions (e.g. Klarna Bank AB and other payment providers)
- IT services and operations (hosting, technical support and system maintenance)
- Communication and newsletters
We always ensure that our data processors process your data securely and lawfully through data processing agreements in accordance with the GDPR.
Personal data is only processed for purposes compatible with the purposes for which the information was collected, for example to fulfill a purchase agreement or deliver a service.
Sharing personal data with independent data controllers
In some situations, we may need to share your personal data with companies or organizations that are independent data controllers, which means that they are responsible for how the personal data is processed.
This could be the case for example:
Public authorities
We may disclose data to authorities if we are obliged to do so by law or government decision, for example:
- The police authority
- the Swedish Tax Agency
- other relevant authorities
Transport and logistics companies
In order to deliver your orders, we share the necessary data with companies that handle transportation and deliveries.
Payment service providers
To process payments, we share the necessary data with banks, card acquirers and payment providers, such as Klarna Bank AB or other payment partners.
How do we protect your personal data?
We actively work to protect your personal data through appropriate technical and organizational security measures.
We take measures to prevent personal data from
- lost
- manipulated
- destroyed
- used without authorization
- become accessible to unauthorized persons
Only authorized persons have access to personal data when it is necessary to perform work tasks.
Cookies are used
Strumpor.se uses cookies to improve the functionality of the website and give you a better user experience.
Cookies are used, among other things, to:
- make the website work properly
- improve the user experience
- analyze traffic and user behavior
- enable relevant offers and marketing
Some cookies are necessary for the website to function, while others are used for statistics and marketing.
You can change your cookie settings at any time in your browser or via our cookie management on the website.
More information on how we use cookies can be found in our cookie policy.
Changes to the privacy policy
Strumpor.se reserves the right to update this privacy policy as needed, for example in the event of changes in legislation, technology or our services.
The latest version is always published on our website.
Contact details
If you have any questions about this privacy policy or how we process your personal data, you are welcome to contact us.
Strumpor.se / Strumplandet AB
Org.nr: 559071-2005
E-mail: info@strumpor.se
Website: Strumpor.se